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NEW ORDER LOGIN QUESTIONS

Please note that it may take us up to 48 hours to respond to help requests.

We strongly recommend that you follow the steps below before contacting us in order to resolve the issue based on some common problems. In most cases, you'll resolve the issue within a few minutes by following these simple steps.

I just ordered the program and I don’t know how to log in.
I didn’t receive my login information yet.

  1. A confirmation email along with a login and password is sent to you upon completion of your order. It would have come from info@balancedbites.com - please check SPAM as well. This is separate from your ClickBank receipt email.

    Your LOGIN username is the email addressed you entered when you purchased the program.

  2. If you do not see an email in your SPAM folder, simply click on the “forgot password” link on the login screen and you will be able to reset your password and log in.

If you are still having trouble after you’ve completed steps 1 and 2, please contact us. Note that it may take up to 48 hours for us to reply to your help request.


PREVIOUS OWNER DISCOUNT QUESTIONS

I own one or more of the books in Kindle/eReader format, not printed, can I still get the previous owner discount for it?
No. The previous book owner discount only applies to folks who own printed books since what we *don't* send you as part of the package with your discount is a printed book if you already own it. You can go ahead and use the appropriate ordering option that applies to any/all of the printed books or original online program that you may own.

How and when will my membership upgrade per the note on my order form?
As a previous owner of the printed book(s), we grant you free additional access to the printable support materials that are part of a higher package that corresponds to books you already own or are purchasing in your new order as part of what we are calling a free upgrade.

With a free upgrade, no new books will be shipped to you unless the package you are purchasing today is one that includes books in the purchase price. Your account will be upgraded by our team within 48 hours of your purchase. Note that the majority of materials in the membership area are accessible to you even before the upgrade is made, so you may log in at any time to get started.

To reiterate, we are not re-shipping you books you have already verified that you own to obtain your discount. By using the discount, you forfeit the right to purchase the books from us at the package rate. If you would like to refund your original order to re-purchase additional books in a package without a previous-owner discount, you may contact us to do so.

If you would like to solely purchase the printed books, please visit any online or brick & mortar book retailer.


 

 

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